• When you report to reception on your first visit, you will be asked to complete a registration form asking for your personal details (name, address etc). This information is treated as highly confidential.
  • You do not have to complete all of the form and it is fine to give a false name. However it is helpful if you remember your false name if you need to return! It is advisable to give your real date of birth and make sure the clinic has a means of contacting you if you need treatment.
  • If you have an appointment, please arrive 15 minutes early so you have time to complete the form. If you need help with the form, just ask.
  • Please hand in any letters at reception.
  • If you think you are a contact of an infection, you may have been given a slip of paper sometimes called a contact slip. Please bring this and hand it in at reception.
  • On registration you will be issued with a sexual health identification number which will be used instead of your name on any specimens sent to the laboratory. This number will be your reference number for any future visits to the clinic and you will need to quote this when booking appointments in the future.
  • Your personal details will not be passed on to anyone without your knowledge. We occasionally write to your GP but this is done with your permission only.
  • Medical students and other health care professionals attend from time to time for training. We will always ask your permission before allowing them to attend your consultation.
  • We are able to provide a certificate confirming to your employers that you have had a hospital appointment. It does not specify which department you have attended