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Visiting our clinics

Mask wearing and social distancing remain in place in all our sites. If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to a clinic. Follow the national advice on coronavirus (COVID-19).

Confidentiality, safety and inclusion

We are committed to providing sexual health services to everybody – whatever their age, gender or sexuality. Your information will be treated as confidential, even if you are under 16.


Your records and test results are only used by us. No other hospital departments have access to them.

If it would help with your healthcare needs, we may  ask your permission to contact your GP or other professionals involved with your care. If you have been sent to us by another professional, we will reply to let them know the outcome of your attendance.

Occasionally we may have to contact your GP (for example, if your health may be at risk because we cannot contact you about an untreated infection).


A trusted friend or relative can come with you to your appointment, but please note that it is our policy to see patients on their own at some point during the consultation.

For intimate examinations, you will be offered the choice of having another professional clinician present at the examination. This is called chaperoning.


We are committed to ensuring our services are accessible to all. Please contact us if you have any specific requirements due to a disability, impairment, sensory loss or other relevant conditions / circumstances and we will do our best to accommodate these.

Learning disabilities

We support adults with learning disabilities to ensure they maintain good sexual health.

Learning disabilities


Whatever your gender or sexuality, you should expect to find our services welcoming and able to provide the appropriate care and support you need.


Young people

Our services are open to everyone, regardless of age.

Young people