Answers to more general queries, such as clinic locations, can be found on this website.
Tel: 01865 231231 between 09:00 – 12:00 and 13:00 – 16:00 Monday to Friday (closed bank holidays).
This line is currently very busy – please be patient and only call us if necessary. Calling about STI results? Please read STI tests – delay in getting results.
The receptionist will need to ask you a few questions, to confirm your identity and about the reason for phone call, so that your query is directed to the right place.
- Contraception queries / appointments: ouh-tr.oxfordContraception@nhs.net
- STI queries / appointments: ouh-tr.oxfordSTI@nhs.net
- Condoms by post (for members of the C-Card Scheme only): Oshs.OutreachEnquiries@ouh.nhs.uk
- HIV, PEPSE and PrEP queries / appointments: ouh-tr.oxfordSTI@nhs.net
Include your name, date of birth and phone number. If you are requesting condoms by post, also give your C-Card number, postal address and choice of condoms (regular, large or trim).
Sending emailsCare should be taken when entering the email address to make sure your message goes to the correct destination. Please note: emails may not be an entirely secure form of communication. If you do not wish to email, call us instead.
Tel: 01865 225117 (there is an answer machine, please leave a message including your full name and contact details and they will contact you)
Tel: 07741 324909
Advice can be obtained by visiting www.nhsdirect.nhs.uk or calling 111.
Are you a professional seeking advice on a patient, information on how to make a referral or wanting to book onto a training course? View our section for professionals.
Oxfordshire Sexual Health Service is committed to providing the very highest standards of care.
If you feel there are aspects of our service that could be delivered better, please let us know – we value your feedback.
If you have a concern about your care or treatment, or about any of our services, please talk to the member of staff who is with you at the time. They will be as helpful as possible and may be able to resolve your concerns straight away. If it is not possible to resolve your concerns immediately, we will respond by letter. Alternatively, we may be able to offer a face-to-face meeting.
You can also contact the Patient Advice and Liaison Service for immediate help, advice and support.
Making a complaint
Oxfordshire Sexual Health Service is part of Oxford University Hospitals NHS Foundation Trust (OUH). View the OUH complaints process