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Visiting our clinics

Most of our clinics are open by arrangement only (the exception is East Oxford clinic on Rectory Road which runs some drop-in sessions for under 18s). Please book a telephone consultation via email / phone. Due to an increase in monkeypox cases in the UK, we will ask you extra questions when speaking to you to keep you and our staff safe.

Mask wearing and social distancing remain in place in all our sites. If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, do not come to a clinic. Follow the national advice on coronavirus (COVID-19).

Contact us

Answers to more general queries, such as clinic locations, can be found on this website.

Phone numbers

The receptionist will need to ask you a few questions, to confirm your identity and about the reason for phone call, so that your query is directed to the right place. Please note that abusive behaviour towards our staff will not be tolerated.

If you are hard of hearing, deaf or speech impaired and have difficulty in contacting us by telephone, Relay UK provides assistance. How to use Relay UK

Main phone line

Tel: 01865 231231

This line is open:

  • Monday 09:00 – 16:00
  • Tuesday 09:00 – 16:00
  • Wednesday 12:00 – 16:00
  • Thursday 09:00 – 16:00
  • Friday 09:00 – 16:00
  • Closed bank holidays

Calling for test results? Please see the test results page for information on when to call us.

Banbury clinic

Tel: 01865 904500 

This line is open:

  • Monday 13:00 – 17:00
  • Tuesday 13:00 – 17:00
  • Thursday 09:00 – 16:00
  • Friday 09:00 – 14:00

Outside of these times, please call the main phone line (above).

Emails

We are in the process of developing a patients’ Personal Health Record system, through which you will be able to book appointments, check test results and contact us. In the meantime, we have moved away from email as a means of contacting us about most of our services. Please call our main phone line instead.

Members of the C-Card Scheme can still request condoms by post by emailing Oshs.OutreachEnquiries@ouh.nhs.uk.
Include your namedate of birth, phone number, C-Card number, postal address and choice of condoms (regular, large or trim).

Information alert: Sending emails

Care should be taken when entering the email address to make sure your message goes to the correct destination. Please note: emails may not be an entirely secure form of communication. If you do not wish to email, call us instead.

HIV pharmacists

Tel: 01865 225117 (there is an answer machine, please leave a message including your full name and contact details and they will contact you)

Terrence Higgins Trust Outreach Team

Tel: 07741 324909

Advice out of hours

Advice can be obtained by visiting the NHS website or calling 111.

Advice for professionals

Are you a professional seeking advice on a patient, information on how to make a referral or wanting to book onto a training course? View our section for professionals.

Concerns and complaints

Oxfordshire Sexual Health Service is committed to providing the very highest standards of care.

If you feel there are aspects of our service that could be delivered better, please let us know – we value your feedback.

Raising concerns

If you have a concern about your care or treatment, or about any of our services, please talk to the member of staff who is with you at the time. They will be as helpful as possible and may be able to resolve your concerns straight away. If it is not possible to resolve your concerns immediately, we will respond by letter. Alternatively, we may be able to offer a face-to-face meeting.

You can also contact the Patient Advice and Liaison Service for immediate help, advice and support.

Making a complaint

Oxfordshire Sexual Health Service is part of Oxford University Hospitals NHS Foundation Trust (OUH). View the OUH complaints process